What is VoIP?

Voice over Internet Protocol (VoIP) is a way of simplifying phone networks by routing phone calls over the internet instead of over telephone lines. Other than the extra features and added functionality, using a VoIP phone is just like using a normal phone.

 

How can VoIP benefit your organisation?

  • Multi-functionality: Modern systems incorporate other communication services like instant messaging, presence information, teleconferencing, video conferencing, voice recording, hunt groups, voicemail receiving and faxes via email.
  • Secure: VoIP is more secure than a traditional analogue telephone. VoIP has standardized encryption protocols, making calls and data secure (this cannot be done with a regular connection).
  • Portability: VoIP can be used anywhere that there is an internet connection. VoIP also allows you to make and receive calls from multiple devices (i.e. a smartphone, PC or desktop phone). This means that your customers and colleagues can contact you wherever you are.
  • Cost-Effective: VoIP allows you to eliminate the cost of separate data and phone networks, and significantly cuts down the cost of international and domestic calls.
  • Collaboration: VoIP easily integrates with other systems and helps staff collaborate trough voice, video, web conferencing and instant messaging. VoIP also eliminates the need for employees who are on field-work to travel back to the office to attend a meeting, or discuss important matters with colleagues.

 

Why upgrade from PBX?

  • There are huge savings as soon as you upgrade – a hosted VoIP system removes the need for dedicated phone line rental.
  • Adding more phones is easy, just plug in another handset. All internal calls are free so employees can call your other offices with no charge.

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